Collection' agencies have processed liabilities of individuals in the amount of BGN 1 431 billion in 2014. The sector reports a nearly 50% decrease in the volume of debt, while a year earlier this indicator was reaching BGN 2 605 billion.

The main creditors who use the services of collecting agencies remain banks (21% of the assigned volume decreasing from 38% in 2013) and telecom operators (33% at 40% a year earlier). In 2014 the non-bank financial institutions and utilities significantly increased their share. In corporate receivables continues the growth of those processed by the collection agencies, as indicated in the beginning of 2014 - the total serviced corporate debts during the year amounted to BGN 46.4 million, compared to BGN 18.9 million in 2013.