Mellon Bulgaria was founded in 2001. It is a member of the Mellon Group of Companies - a multinational group, present in 11 countries in Central and Southeastern Europe with 9 contact centers located in different parts of the world.
The company has proven experience in service providing, implementing world-class standards and industry-proven capabilities. The services of Mellon Bulgaria contact centre operate as a starting point and are distinguished by the best international organizations. These services encompass inbound and outbound campaigns as well as a wide range of customer care facilities; while Mellon Bulgaria's core tools are the state-of-the-art technology, experienced staff, trustworthy know-how and efficient management of all processes.
Mellon Bulgaria focuses on key sectors with strong consumer business, each of which is being managed by a dedicated team to maximize its specialization. We use an purposeful application that manages and services the back-office operations – “Conceptus”. Such infrastructure allows us to be more precise in the acquisition and management processes.